Your Travel Safe plan includes SANAD Assist telehealth services, giving you convenient access to medical consultations wherever your travels take you. Complete the three simple steps below to get started.
Free on iPhone and Android. Scan the code with your phone camera, or search for SANAD Assist in your store.
Open SANAD Assist and tap Create An Account. Where the app asks for your Registration ID, enter the reference number from your Travel Safe documents exactly as it appears.
Enter every character, including the letters at the front. No spaces, no dashes.
You can create your account as soon as you have your Travel Safe documents. Your SANAD Assist services, including teleconsultations, will become available on your travel start date and remain active for one month.
SANAD Assist asks for a Registration ID. That is the reference number OneVasco issued with your order, and it appears on every document you were given — whichever one you have to hand will do.
The prefix depends on how you bought your cover — GWF is one of several OneVasco issues. Whatever yours begins with, type the whole reference: letters first, then the digits.
Voice connects you to an available doctor. Video is by appointment, within two hours.
Ongoing teleconsultations for conditions such as diabetes and hypertension.
Prescriptions issued after a GP consultation, where local rules allow.
An independent specialist review of a diagnosis or treatment plan.
Offshore specialist consultations, by prior appointment.
Appointments, records transfer and provider coordination back home.
A dedicated assistant for bookings, logistics and wellness services.
Live sessions on nutrition, stress, fitness and preventive care.
Second Medical Opinion and Home Country Treatment are arranged for you at no charge; specialist fees, treatment and travel costs are quoted in advance and paid separately. Full details are in your Travel Safe plan documents.
Your Travel Safe plan also includes travel insurance. That is a separate policy with its own terms — check your Travel Safe documents for what it covers and how to claim. SANAD Assist does not handle travel insurance claims.
The app asks for a Registration ID — your receipt reference number is what goes there. Enter every character exactly as printed, including the letters at the front, with no spaces or dashes.
It starts on the travel date shown on your Travel Safe plan and runs for one month. You can download the app and create your account before then.
Teleconsultations are available by appointment only. You can schedule your appointment directly through the App, and you will be assigned a doctor for the consultation at the scheduled time.
All non-emergency medical issues, including chronic condition management, general medical advice and prescriptions. In an emergency, contact local emergency services first.
You will receive an email and in-app notification confirming your appointment with the doctor’s details and consultation instructions.
Yes. Your data is encrypted and protected under applicable data protection laws, ensuring strict confidentiality and secure handling.
